Diagnostics is a one page health check of ResultsAiX Optimize and your server. When something does not look right, it usually shows why, and it gives support everything they need in one paste.
Where to find it:
AiX Optimize, Diagnostics. Settings also has a Troubleshooting card with an Open Diagnostics button.
When to open it:
- After installing or updating the plugin, to confirm everything shows green.
- When a test shows no visitors or no conversions.
- When a winner was not declared on its own.
- Before writing to support.
Copy Report for Support:
- Press Copy Report for Support. The button says Copied! Paste into your support ticket.
- Paste it into your message to support, or press Open Support to open the support portal.
The report holds the plugin version, licence status, WordPress, PHP and MySQL versions, your site address, HTTPS, page cache, the collector address, tests by status, the tracking switches, AI provider, the scheduled tasks, connected plugins and the row count of each table. No passwords or API keys are ever included.
Plugin:
- ResultsAiX Optimize: the version.
- License: Active when your key is good.
- Collector endpoint: the address the tracker sends to, with key set.
- Tests: running, paused, drafts and ended.
- Tracking every page, Heatmaps and Replays: on or off, as set in Settings.
- AI (bring your own key): Configured, with the provider and fallback, or Not configured (optional).
- Hourly cron (winners, refunds) and Daily cron (retention): Scheduled when WordPress's scheduled tasks are set.
- Page cache: WP_CACHE on or off. See Caching Plugins, Page Builders And Performance.
Family connections:
Every plugin Optimize picks up conversions from, with Detected, conversions attributed or Not installed (optional). See Working With WP Conversion Tracker And Other ResultsAiX Plugins, Or Without Them.
Environment:
WordPress, PHP (7.4 or later is needed), MySQL or MariaDB, the site address, HTTPS / SSL, the memory limit, and Output buffering, which element tests use to swap text before a page is sent.
Database Tables:
The six tables and their rows: Tests, Versions, Events, Heat cells, Replays and AI jobs.
If you see a red badge:
- public key missing, deactivate and reactivate: deactivate and activate the plugin on the Plugins screen. A new key is made.
- Not scheduled, deactivate and reactivate the plugin: the same fix sets the hourly and daily tasks again.
- Missing, deactivate and reactivate the plugin (on a table): the same fix creates the table.
- Not detected (HTTPS): your site runs without SSL. Tests still work. Your host can switch SSL on.
Deactivating and activating never touches your tests or results.
A real example:
The owner of Yoursite Bakery School wondered why a test had not been declared on its own. Diagnostics showed Hourly cron (winners, refunds) as Scheduled, and the report showed the test was not ready yet, so all was well. When she wrote to support about something else, she pasted the copied report and the answer came back on the first reply.
Tip:
Copy the report before you write to support. It saves a round of questions.