36 guides covering everything from first setup to advanced configuration.
A full helpdesk inside your WordPress admin: tickets, contacts, a knowledge base, customer pages, chats and AI that sorts, drafts and answers on your own Claude, OpenAI or Gemini …
Read →Upload the plugin, activate it, and enter the licence key from your purchase email. Until the key is accepted, the plugin shows only the activation screen.
Read →The home screen says who is waiting, which replies are already drafted, what needs you first, what your AI did and how the last days went. Every number is a link.
Read →Five short steps from install to a working desk, and a status board that shows what is already connected, so you are never asked to set up something you already have.
Read →Every AI feature runs on your own Claude, OpenAI or Google Gemini key, one or all three, with a backup that answers when the main one fails. Pick your models from each service's l…
Read →Three pages for your customers: a contact page that answers first, a My Tickets page opened by a private link, and a help centre. Let the desk create them, pick pages you already …
Read →Visitors ask in their own words and get answers from your help centre, customers sign in with one click for a chat that knows their account, and anyone reaches a person with one p…
Read →Put a sales chat on your sales pages, a members helper in your members area and extra sales chats for your other sites or brands, each set up in a five-step wizard with a live pre…
Read →A short message with a button, on the pages and for the people you pick, between two dates, shown once to each person.
Read →Give the Members Helper your training library as a members only source and it gives members real help, with buttons to your lessons, courses and AI bots.
Read →Every conversation kept, who it was, and the sales that followed it, tied to the chat by tracked link, email or visitor, with your own tests kept apart.
Read →A full-page Support Centre for your contact page and designed help article pages at /kb/, with your own header, footer and an ask box on every article.
Read →Turn your support mailbox into the inbox. The desk checks it every five minutes, threads replies onto the right ticket by its number and skips anything it has already seen.
Read →Send through your own mail service, put your logo and colour on every email, add your own closing message, and choose which alerts reach you and how often.
Read →Connect your support mailbox, Gmail and Google Workspace included, and one click on any ticket lists the customer's earlier emails to read right there. Strictly read-only.
Read →The Inbox opens on what is still to do, with status counts, search, a date picker and AI badges, so you see at a glance what the AI already handled and what still needs you.
Read →The ticket screen puts the whole conversation, the customer's purchases and keys and the AI's verdict on one page, with a full editor for your reply, saved replies, AI drafts and …
Read →Triage is one quick AI call that labels each ticket with a category, a mood, a priority, a product and how sure it is. Everything after it, from auto-answers to alerts, works from…
Read →The AI only answers by itself where it has evidence: licence lookups from your sales and licence data, and how-to answers from your knowledge base. Everything else goes to a perso…
Read →For everything the AI will not answer alone, it writes a draft for you to approve. It reads the whole thread, your knowledge base and that customer's history first.
Read →Help articles are WordPress content with their own search index. The better the articles, the more the AI can answer, because it is only allowed to use what they say.
Read →Add what you know in five ways: upload files (Word included), link a web address that refreshes itself, read your blog, paste text, or tick pages already on your site. One index t…
Read →For owners with many products or a big help centre: one JSON file covers them all. What the file looks like, the field names the desk understands, and a prompt that makes your AI …
Read →Save the replies you send every week. Twelve starters come built in, the AI writes one from a sentence or improves yours, and on a ticket the picker fills in the name, product and…
Read →Tell the desk what you sell and where to read about it, so support answers questions about your products, tags tickets correctly and never invents a fact.
Read →Three notification addresses record every sale into your own sales table, so the ticket screen and the AI both know what a customer bought before you reply.
Read →Point the desk at your own licence servers and it asks them live when a customer says their key is missing or not working, putting their real keys into the reply.
Read →How the desk finds the other ResultsAiX plugins on your site, connects Commerce, your own portal and your own orders table, and builds one customer profile that the ticket sidebar…
Read →Your sales tracking or email list live on a different WordPress site from your desk? Connect that site with a key and its data joins every customer profile, ticket and AI reply.
Read →Create a read key and your membership site, Mailer or dashboard can ask the desk how many tickets a customer has and how many are open. Message text is never sent.
Read →Every ticket is attached to a contact by email address, which is what lets the desk show purchases, keys and past tickets beside a new question.
Read →Bring your whole history across from Freshdesk, Zendesk, Help Scout, LiveAgent, or a CSV export from anything else. Original dates kept, nobody emailed, safe to stop and carry on,…
Read →How your desk is doing in the dates you pick: six numbers, every ticket on the desk right now, and where the load comes from, all counted from your own tickets and your own AI log.
Read →Safety nets so nothing sits unnoticed: a Slack ping and an email when a ticket comes in upset, an hourly check for tickets past your targets, and a quiet ticket solved by itself.
Read →Every setting on the Settings tabs, what it controls and what it starts at, so you can set the desk up once and know why each value is what it is.
Read →Calm steps for the questions that come up most: the AI not answering, email not arriving, notifications not reaching the desk, search finding the wrong article, and chats not show…
Read →Every plugin documented here works alongside the others, managed from one ResultsAiX Hub.