🚀 Installing The Plugin And Activating Your License

The plugin installs like any other WordPress plugin. Once your licence key is accepted, every screen of the desk opens up. Until then you only see one screen, the one that asks for your key.

Installing the plugin:

1. In WordPress open Plugins, Add New, then press Upload Plugin.
2. Choose the ResultsAiX Support Desk zip file and press Install Now.
3. Press Activate.

Activation creates the desk's database tables, saves sensible default settings and schedules two background jobs: one every five minutes for email and checks, and one every hour for targets, reports and refreshing sources.

Activating your licence:

1. Open AiX Support in your WordPress menu. Before a key is accepted this shows the Activate Your License screen.
2. Paste the key from your purchase email into License Key. Spaces are stripped and letters are made capitals before it is sent, so a key copied with a stray space still works.
3. Press Activate. The desk checks the key with the licence server and remembers the answer.

Once the key is accepted, the full menu appears: Dashboard, Inbox, Knowledge Base, Macros, Contacts, Chat history, Chats, Analytics, Integrations, Import, Settings, Diagnostics, Training, Resources and Setup Wizard. A new install opens the Setup Wizard for you.

The licence panel:

There is no separate licence screen. The licence panel sits at the top of Settings, General. It shows:

• License Key, masked so only the start and end show.
• Status, for example Active.
• Licensed To, the email address the key belongs to.
• Change License Key, a box and a Replace key button for swapping in a different key.

Under it are three buttons:

• Refresh License Info checks the key with the server straight away and updates the panel.
• Deactivate This Site frees this site's slot so you can use the key somewhere else.
• All my keys & downloads opens your account portal.

When the key covers more than one site, the panel also lists every site it is active on, with this site marked. Remove beside another site frees that site's slot for a new install.

Background checks:

Once a day the desk checks the key again in the background. If the licence server cannot be reached, nothing changes and your desk keeps working.

Updates:

New versions arrive through the normal WordPress Plugins and Updates screens. The desk asks for updates whenever you open one of those screens, so a new release shows the moment you look.

What activation sets up:

• Tables for tickets, messages, contacts, recorded sales, the AI log and the knowledge base search, plus the chat history tables.
• Default settings: your site name as the brand, your admin email as the reply and alert address, the AI switches for sorting, resolving and drafting on, sending without you off, a confidence bar of 85 percent and a monthly AI ceiling of 50 USD.
• Public answers on your help page, capped at 10 an hour per visitor and 300 a day for the whole site.
• Response targets of 24 hours for a first reply and 72 hours to solve.
• The two background jobs. If another plugin ever clears them, the desk puts them back the next time you open the admin.

After an update:

A new version brings its own changes to the tables by itself the first time it runs, and never touches your tickets. Settings you saved are kept. If a model you chose earlier was replaced by a newer default, only a value that exactly matches the old default is moved forward; a model you picked yourself is left alone.

Using the same key on another site:

1. On the new site, install and activate the plugin as above.
2. Paste the same key and press Activate.
3. Back on any site, Refresh License Info shows both sites in the panel.

If every slot is in use, press Remove beside a site you no longer use, or Deactivate This Site on it, then activate the new one.

Switching to a different key:

Type the new key into Change License Key and press Replace key. The panel updates at once.

Good to know:

• The licence check never sends your tickets or customers anywhere; it only sends the key, the product and your site address.
• Deactivating the plugin from the Plugins screen stops its background jobs, and your tickets, contacts and articles stay in your database for when you switch it back on.

A real example:

Sam installs the desk on yoursite.com, opens AiX Support, pastes the key from the receipt email and presses Activate. The panel on Settings, General now reads Status Active, Licensed To owner@yoursite.com, and the Setup Wizard opens on step 1.

Tips:

• Keep your purchase email. The key is in it, and the same key goes on every site you are allowed.
• Moving the desk to a new domain? Press Deactivate This Site on the old one first, then activate the key on the new one.
• Next, run the Setup Wizard. See The Setup Wizard, And What The Desk Picks Up By Itself.