Quick answers to the questions people ask most about Pulse. Each one points to the article with the full steps.
Do I need the Support Desk to use Pulse?
No. The globe, People, timelines, Stats, chat and Moments all work on their own. The ResultsAiX Support Desk adds its help articles and product list to the assistant, tickets from chats, the Chat history and its chats on Chat Setup. See With the ResultsAiX Support Desk.
Can it watch more than one site?
Yes, as many as you like. Each site gets its own ID, colour and code on the Connections tab. WordPress sites connect with a pairing code, and plain HTML pages join with one line of code. See More Than One Site: The Hub and Pairing Codes.
Will my own visits mess up the numbers?
No. Your own logins and the browsers and connections you use are left out. If one slips through, This is me on that person's page removes it.
Does anybody else see my visitors' names?
No. Names, emails and lifetime values only show inside your own admin screens. The public live page and the shortcodes show only the anonymous numbers you tick under What The Public Sees.
Do visitors have to press a chat button?
No. There is no button waiting on your pages. You open a chat with Talk, or a Moment opens it for the right person at the right moment.
Which AI does the assistant use?
Your own key with Google Gemini, Anthropic Claude or OpenAI. A Gemini key has a free tier and takes about a minute to get. A monthly budget on the AI Assistant tab keeps it in check. See Your AI Assistant.
Can Pulse show what people searched on Google?
Yes. Connect Google Search Console once on the Connections tab (free, about ten minutes) and Stats shows the searches that brought people to your site, with clicks, times shown and your position. Ad keywords from Google Ads, Microsoft Ads and Facebook ads show beside each visitor and sale.
Is it fine for visitors in the EU and UK?
Pulse waits for each visitor's yes when a consent banner on your site is asking, keeps a scrambled fingerprint instead of an address, honours Do Not Track, and can place visitors from a database on your own server. See Privacy and Location.
Where is the data kept?
In your own WordPress database, on your own site.
How long are visits kept?
30 days unless you change it under Settings, Data & Access, Retention (days), from 1 day to ten years.
How do I get Pulse?
Pulse is part of the ResultsAiX Bundle. Bundle owners download it from their account portal and activate it with their Bundle key.