🔑 Installing ResultsAiX Email And Activating Your Licence Key

Installing takes a minute, and the licence key unlocks the plugin on your site. The key also switches on the AI features once an AI key is connected.

Installing:

1. In WordPress go to Plugins, Add New, Upload Plugin.
2. Choose the resultsaix-email zip from your account portal, press Install Now, then Activate Plugin.
3. A new top level menu appears in the sidebar called AiX Email.

The first activation loads nine starter templates into the library, one for each common purpose, so no screen is empty while you set up.

Where to find the licence:

Open AiX Email, then the Settings tab. The Your licence card is the first card on the screen. Until a key is active, the card is marked Not activated, the brand bar at the top of every screen shows an Add your licence key chip, and a short notice on the plugin screens and on the Plugins page links to the key field.

Activating your key:

1. Open AiX Email, Settings.
2. Paste your key into the Licence key field. Keys look like AIXEMAIL-XXXX-XXXX-XXXX.
3. Press Activate.
4. The message Licence activated appears, the page reloads and the card reads Active on this site.

Your key is in your account portal. The links under the key field, Find it in your portal and All my keys and downloads, open it in a new tab.

What the licence card shows:

• your key, masked so it is safe to show on a shared screen
• sites used, for example 2 / 3
• renews, with the date
• licensed to, the email address the licence belongs to
• Sites using this key, with a this site pill beside the site you are on and a Remove button beside every other site

The buttons:

• Refresh fetches the latest details from the licence server and reloads the card.
• Change key opens a small window. Paste the new key and press Change it. This site is deactivated from the old key first, so its slot is freed, then the new key is activated.
• Deactivate this site asks first, then frees the slot so you can use it somewhere else. Your library, your voices and your settings all stay exactly where they are.
• Support opens the support portal in a new tab.
• Remove, beside another site, asks Free this slot? and then frees that site's slot. It is not a kill switch: that site keeps working until it is deactivated there.

A worked example:

Sam has the plugin on yoursite.com and on members.yoursite.com, so the card reads 2 / 3. Sam is moving the members site to a new address. On the old members site Sam opens Settings and presses Deactivate this site, then pastes the same key on the new site and presses Activate. The card on yoursite.com still reads 2 / 3 after a Refresh.

If you see a message when you activate:

The message names the reason in plain words.

• That key does not include ResultsAiX Email means the key is for a different product. Check the key in your portal.
• This licence has no free slots means all three sites are in use. Press Remove beside a site you no longer use, then activate again.
• That licence key was not recognised means a typing slip. Copy the key from your portal again.
• If the licence server cannot be reached when you press Activate, the key is accepted on this site and the message says it will finish syncing shortly. The card then notes that it is active here but not yet confirmed. It retries daily and nothing stops working meanwhile.

Good to know:

• A licence covers three sites.
• The AI features need an active licence as well as an AI key. See Connecting Your AI Key, And What Works Without One.
• Deactivating the plugin on the WordPress Plugins page also frees the slot, so paste the key again after you reactivate it.
• The Plugins page row for ResultsAiX Email has a Licence link that opens the Settings tab, and Open the library and Support links.

Tips:

• Activate the licence before you connect an AI key, so Test connection and the AI screens all work on the first try.
• Next, read Quick Start: A Working Email Library In Five Minutes.