🔄 Updates, Your Licence And Troubleshooting

Updates reach your site inside WordPress, like any other theme, and the free key is what lets them through. This article covers the Updates and License panels on the Settings tab, moving your key, and quick fixes if something does not look the way you expect.

Updates:

With the site activated, new versions arrive under Dashboard, Updates and Appearance, Themes like any other theme. The theme reads its update file a few minutes after it changes and whenever you open either of those screens.

Settings tab, Updates shows:

• Installed here: the version on this site.
• Published: the newest version, or not checked yet.
• What the checker says: one plain sentence about the last check.

Checking for an update now:

1. Open ResultsAiX Theme, Settings.
2. In the Updates card, press Check for updates now. It reads the update file that second.
3. If a newer version is published, press Open the Updates page and update it there.

The theme only ever accepts its own edition's update, so an update can never put a different edition over this one.

Your licence:

The License panel sits at the top of the Settings tab. It shows:

• License Key: your key, partly hidden.
• Status: Active when the site is activated.
• Licensed to: the email the key belongs to.
• Activated Domains: the sites using the key, with how many of your sites are used, the version each runs and when it was last seen.

The buttons:

• Replace key, under Change license key: paste a different key, for example a key from another of your sites.
• Refresh License Info: checks the key with the licence server again.
• Deactivate This Site: releases this site's slot. The theme's screens then wait for a key again, while the website itself keeps working.
• Remove, next to a site in Activated Domains: frees that site's slot without visiting it. Useful for a staging copy or a site you no longer control.

Moving to a new site:

The free key covers one site.

1. On the old site, press Deactivate This Site, or on the new site press Remove next to the old one in Activated Domains.
2. On the new site, open ResultsAiX Theme and press Get my free key and activate with the same email, or paste the key under Already have a key?.

A licence never affects what your visitors see.

Troubleshooting:

• The ResultsAiX Theme menu only shows the activation screen: the site is not activated yet. Press Get my free key and activate. See Getting The Free Theme And Your Free Key.
• A training or post shows Not Found: go to Settings, Permalinks and press Save Changes once.
• The menu shows Home and your pages instead of your menu: assign your menu to Primary Menu under Appearance, Menus, Manage Locations.
• The sidebar does not show: it needs both the Customizer switch and at least one widget in Sidebar (Optional).
• The sticky bar does not show: check it is on for that type (Posts, Pages or Trainings), that the post is not set to Hide on this one, and that the page does not use the Landing (No Chrome) template. It appears only after the reader scrolls.
• The sliding banner is not on a page: it shows on the first page of the blog and on category and tag pages only, and a category can be kept out on its edit screen.
• No Search button in the header: tick A Search button in the header in Appearance, Customize, ResultsAiX Theme.
• The ResultsAiX panel is not under the editor: the code editor and distraction free mode hide that part of the screen, and the panel can be switched off under Options, Preferences, Panels. The small ResultsAiX settings box in the side column tells you which applies. Or choose Separate boxes in the side column under Settings, The edit screen.
• Share cards are not drawn: your server needs a picture library (GD). The Sharing tab says whether your server can draw pictures, and the featured picture is used when it cannot. Facebook and LinkedIn keep their own copy of a card for a while.
• The YouTube feed is empty: check the channel on Your Site, YouTube channel, then tick Read the feed again now and save.
• A tracking ID was not saved: the message names it. Google Analytics looks like G-ABC123XYZ, Tag Manager like GTM-ABC123, and the Meta pixel is a number.
• The cookie notice does not show: tick Show the cookie notice on the website and save. With Only visitors likely to be in a region with a consent law chosen, visitors elsewhere do not see it.
• An update is not showing: open Settings, Updates and press Check for updates now.
• A screen says Full theme: that feature is part of the full ResultsAiX Theme. See What The Full ResultsAiX Theme Adds.

A real example:

Rosa builds a staging copy of yoursite.com to try a new layout. The copy asks for a key, so on the live site she opens Settings and sees both sites under Activated Domains. When she is done testing she presses Remove next to the staging copy, and the slot is free again.

Still need help?

Every screen has a Help / Training button that opens the built-in guide. For anything else, contact support at https://kevinfahey.org/contact-support/ and tell us what you did and what you saw.