The Responses tab is where you read what people told you. It has three views of one survey, a filter bar that drives all of them, and an export that follows your filters.
Where to find it:
Click the Responses tab, or Responses on any survey row. Pick the survey in the Survey dropdown at the top; each one shows its response count in brackets. Report (PDF) and Export CSV sit in the top right.
The numbers at the top:
- Responses: finished responses.
- Email opt-ins: finished responses that came with an email address.
- Opt-in rate: opt-ins as a share of responses.
- Finished: of the people who started answering, how many sent their answers.
- Didn't finish: people who answered at least one question but never sent. It appears when Save every answer as it is given is on, or there are unfinished responses.
- Views: how many times the survey was shown.
Summary:
Summary is the first view. Every question gets its own card.
- Multiple choice, checkbox and yes or no questions: a bar for every answer with its count and percentage. Write-ins from Other and answers to options you removed come after your listed options, the most given first.
- Star ratings: the average out of 5 and a bar for each number of stars.
- 0 to 10 scores: the recommend score from minus 100 to plus 100, the split into promoters (9 to 10), passives (7 to 8) and detractors (0 to 6), the average, and a bar for every score.
- Short and long answers: a selection of the answers with who wrote them and when, and a link to see them all.
Each card says how many people answered that question out of the total. Percentages are of the people who answered that question; on checkbox questions people can pick several, so they add up to more than 100%. Click any bar to see exactly the people who gave that answer.
Responses:
One card per person, newest first, 25 to a page.
- Their name and email when they left one, with an Opt-in badge, or Anonymous.
- In Mailer, when they are a ResultsAiX Mailer subscriber; click it to open them in Mailer.
- Didn't finish, answered 2 of 6, for an unfinished response.
- A click number, when WP Conversion Tracker brought them.
- How long ago they answered.
- Every answer in the order of your questions: checkbox answers as chips, star ratings as stars with 4/5, scores as a colored badge (green for 9 to 10, grey for 7 to 8, red for 0 to 6), yes or no as a badge.
- Came from: the page that sent them to the survey.
- Delete removes that one response after a confirmation, and the survey's count is corrected.
Written answers:
This view appears when the survey has a short or long answer question. It lists every written answer to each of those questions, newest first, with who wrote it and when, and nothing else on the screen, so you can read them all in one go.
- Copy all puts every answer, with the person's name and email, on your clipboard, ready to paste into a document or an AI chat.
- All their answers, beside anyone who left an email, opens that person's full response.
- Unfinished answers are marked Didn't finish.
Filters:
The filter bar works on every view at once, and the numbers in the Summary are then worked out from just those responses:
- Search names, emails and answers.
- Any answer: pick one answer to one question to see only the people who gave it.
- Everyone, Left an email or Anonymous.
- Finished or not: Finished or Didn't finish, when the survey saves answers as they go.
- From and To dates.
Click Filter to apply and Clear to reset. A line says, for example, "Showing 33 of 192 responses that match your filters".
Export CSV:
Export CSV downloads the responses you are looking at. With no filters that is every response, unfinished ones included; with filters, only the matching ones, and the button reads Export CSV (filtered). One row per response with Date, Name, Email, one column per question, Came from and Finished. Several checkbox answers sit in one cell, separated by commas. The file opens in Excel, Google Sheets or Numbers.
A real example:
The Yoursite Academy feedback survey has 192 responses. The Summary shows a recommend score of plus 26 and 4 stars on average. The owner picks No under Any answer for "Have you put what you learned into practice yet?" and Left an email, clicks Filter, and sees the 33 people to invite to a setup call. She clicks Export CSV (filtered) and imports the file into her call list.
Find one person's answers:
- Type their name or email into the search box and click Filter.
- Click Responses to see their card.
- Click In Mailer to open them in ResultsAiX Mailer, or their email to write to them.
To honour a deletion request, click Delete on their card and confirm.
Tips:
- Start on Summary, then click the bar that surprises you.
- Use Written answers with Copy all to share comments with your team.
- For charts over time and the AI reading, open AI Insights. See AI Insights: Charts Free, Written Analysis With Your Key.