Short answers to the questions people ask most, with a link to the full guide for each.
Do I need an AI key?
No. Everything works without one: building forms by hand, publishing, entries, attribution, the Dashboard, emails, export, spam protection and the Answer breakdown charts. Your own Google Gemini, Anthropic Claude or OpenAI key adds AI form drafting and AI Insights. Google Gemini has a free tier. See Connecting Your AI Key: Gemini, Claude Or OpenAI, Fallback And Budget.
How many forms, fields and entries can I have?
As many as you like. There is no limit on forms, fields or entries.
How many websites can I use it on?
One licence covers 3 websites, your own sites or client sites. The License panel in Settings shows which sites use your key. See Installing ResultsAiX Forms And Activating Your Licence Key.
Which field types are there?
Nineteen: single line and paragraph text, email, name, phone, website, number, dropdown, radio buttons, checkboxes, date, time, address, star rating, GDPR consent, hidden, HTML block, file upload and section break. See All 19 Field Types And When To Use Each.
Can I split a long form into parts?
Yes. Add Section break fields to give a long form clear parts with their own headings, such as About you and Your project, and use conditional logic so people only see the questions that apply to them.
Does it work with my page builder?
Yes. Use the ResultsAiX Form block in the block editor, the dedicated widget in Elementor, or paste the shortcode into any text or HTML module in Beaver Builder, Divi or the classic editor. See Publishing A Form: Shortcode, Block, Elementor And Page Builders.
Does it work with caching plugins?
Yes. Forms do not rely on a WordPress nonce, so they keep working on pages served from a full page cache.
Will it slow my site down?
The form's stylesheet and script load only on pages that show a form. No outside script loads unless you switch on reCAPTCHA for a form.
Can visitors upload files?
Yes, one file per File upload field, up to 5 MB: images, PDF, Word, text, CSV or ZIP. Files are private and open only for a logged in administrator.
Can I see where each lead came from?
Yes, with no setup: traffic source, UTM campaign, device, browser, page, referrer and time to fill, on every entry, on the Dashboard, in emails and in the CSV export. See Lead Attribution: Traffic Source, UTM Campaigns, Device And Abandonment.
Can I send a thank you email to the visitor?
Yes. Tick Send the submitter a thank-you email in the form's Confirmation email box, and write your own subject and message with merge tags. See Email Notifications, Confirmation Emails And Merge Tags.
Can several people get the notification?
Yes. Type several addresses in Send to, separated by commas.
Can I send people to a thank you page instead?
Yes. In After submit, choose Redirect to a page and paste the page address. See Styling A Form: Colours, Buttons, Floating Labels And The Thank You Message.
Can leads go straight to my email list?
Yes. With ResultsAiX Mailer on the same site, tick a box and pick a list. With WP Sync, build a bridge to any of 35+ autoresponders and services. See Sending Leads To ResultsAiX Mailer And Your Autoresponder With WP Sync.
Where are my entries stored?
In your own WordPress database, in the plugin's own tables. You can export any form's entries to CSV at any time.
Does it help with GDPR?
Yes: a consent field, no stored IP addresses, private uploads, automatic deletion of old entries and support for the WordPress Export and Erase Personal Data tools. See Privacy And GDPR: Consent, Data Retention And The Danger Zone.
What happens to my entries if I deactivate or delete the plugin?
They stay. Deactivating, updating and deleting the plugin all keep your forms and entries. Only the Danger Zone in Settings removes them.
Can I copy a form to start a new one?
Yes. Click Duplicate on the Forms tab. The copy is saved as a draft with "(copy)" after its name.
Can I pause a form?
Yes. Click Close on the Forms tab. The form stops showing and collecting, and its entries stay. Click Activate to bring it back.
Is it accessible?
Yes. Forms work with a keyboard and screen readers: choice groups are read as one question, required fields say so, each error is linked to its field, and the thank you message is read out.
Can I write my forms in another language?
Yes. Every label, placeholder, option, button text, thank you message and email is yours to write in any language.
Can I see the form as I build it?
Yes. The Live preview under the builder draws the real form with the same code and stylesheet your visitors get, and updates a moment after each change.
Can I build a form by talking?
Yes, with an AI key connected. In Chrome and Safari, click Talk next to Build it with AI, describe the form out loud, then click Build it with AI.
Can one form send a thank you email and add the person to my list?
Yes. The thank you email, the notification, the Mailer list and WP Sync all run on the same submission. Use any mix.
Can I see which day and time leads arrive?
Yes. The Dashboard has a chart for each: which days people submit and what time they submit, in your site's time.
Can I see how many people start a form but do not finish it?
Yes. The Dashboard's Start to submit card and the completion percentage on the Forms tab compare starts with entries. Only the count is kept; partial answers are never stored.
Can I use the same form on several pages?
Yes. Place the block or shortcode on as many pages as you like. Each entry records the page it came from.
Can I tell which page of my site a sign up came from?
Yes. Every entry records the page in Submitted on. For extra detail, add a Hidden field with ?ref and add ?ref= to your links.
Can I change a form after it has entries?
Yes. Change labels, add or move fields, or change emails at any time. Old entries keep their answers, and answers for a removed field still show on the full entry, marked "(no longer on the form)".
Can I show a field only to some people?
Yes. Conditional logic shows or hides any field based on earlier answers, and your site checks the same rules when the form arrives. See Conditional Logic: Show Or Hide Fields Based On Answers.
Can I capture a referral code from a link?
Yes. Add a Hidden field with the Value ?ref. A visitor who arrives at a page link ending in ?ref=NEIGHBOUR has NEIGHBOUR saved with their entry.
Can I style each form differently?
Yes. Each form has its own accent colour, light or dark card, button style, alignment and text. See Styling A Form: Colours, Buttons, Floating Labels And The Thank You Message.
Does it work on phones?
Yes. Forms stack into one column on small screens, phones show the right keyboard for email, phone and number fields, and date and time fields open the phone's own pickers.
Can I protect a form with reCAPTCHA?
Yes, optionally. Add your free reCAPTCHA v3 keys in Settings and tick it on the forms that need it. It is invisible to visitors. See Spam Protection: Five Built In Layers, reCAPTCHA v3 And Akismet.
Where do I get help?
Open the Training tab for the guide inside the plugin. For support, open Diagnostics, click Copy Report for Support, then Open Support and paste the report into your ticket.